What is my username/password?

Your login credentials are the same username and password that you use to log in to the main site. Contact us if you forgot your login credentials or need help.

How do I update my contact information?

On your profile page, select the pencil icon next to Contact Details in the left column.

How do I control what information is visible in My Profile?

Navigate to your profile page, select the My Account tab and choose Privacy Settings from the drop-down menu. This will let you control what information is visible to others. After you’ve made changes, click Save Changes at the bottom of the page.


Contacts / Connections

How do I find other members?

Click Network or Directory in the main navigation bar. The Directory lets you search for other users based on:

  • First and/or last name
  • Company/institution name
  • Email address

Click the Advanced Search tab to refine your search results by:

  • City
  • Province
  • Country
  • Community
  • Education

How do I add contacts to my contact list?

There are several ways to add contacts. When you perform a search in the Directory, you will see an Add as Contact button to the right of each person in your search results. Click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Why should I add contacts to my contact list?

Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.


Communities / Discussions

What are communities?

Communities allow you to participate in discussions and share resources with other members.

What communities do I already belong to?

Go to Communities in the main navigation bar. Select My Communities to view the communities you belong to.

How do I join/subscribe to a community and the affiliated discussion group?

Click Communities in the main navigation and click All Communities to see a list of available communities. Click on the community that you wish to join and click Join. Choose a delivery option for posts (Real Time, Daily Digest or No Email).

How can I control the frequency and format of emails I receive?

Navigate to your profile and click the My Account tab. Choose Community Notifications from the drop-down menu and select your preferred subscription option: Real Time, Daily Digest, No Email. 

For each discussion, you have the following delivery options:
  • Real Time: sends an email every time a new message is posted.
  • Daily Digest: sends one email to you each day, consolidating the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

How do I leave a community or unsubscribe from a discussion?

Go to your profile and click the My Account tab. Choose Community Notifications from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select Leave Community under the Actions column for the discussions you wish to leave.

How do I respond to others’ posts?

To respond to a discussion post, navigate to the discussion post and click Reply to Discussion to send your message to the entire community. To send a message to the author of the post, select Reply to Sender (located in the Reply to Discussion drop-down). We recommend replying to the sender for simple comments like “me too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

How do I start a new discussion thread?

Go to Participate > Post a message. From an email (HTML version) for a particular discussion forum, you can use the Post Message link located at the top of the discussion email.

I’m having trouble viewing the HTML email messages. How do I fix this?

If images are not appearing, it is likely that your email system is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click the My Account tab. Choose Community Notifications from the drop-down menu. Select the Plain Text format option for each of the discussions you are subscribed to.

Can I search for posts across all the communities?

Yes. Enter a keyword in the search bar located in the main navigation. To refine your search results, select Show Advanced Search.

How do I see a listing of all of the posts to a specific Community?

Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click the Discussions tab. If you see a post you’re interested in, click the subject line that will take you to the thread. Click Show Original Message at the bottom of the posts in a thread to display the original message that started that discussion.


Library / Resources

How do I find resources that may have been uploaded by other members?

If you know which library the resource might be located in, find the affiliated community via the All Communities page. Click through the community’s landing page, then click the Library tab. If you do not know where the resource might be, enter search terms in the main search box.

Can I search for specific file types?

Yes. Enter your desired keyword in the main search box. From the search results page, click Show Advanced Search and click Search for Specific File Types. This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

How do the libraries get populated?

The libraries are populated in two ways:
1.  When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2.  You can also upload documents directly to a library by using the Share a File link found under Participate in the main navigation or the Create New Library Entry button on any community's library page. Library resources are not required to be associated with a discussion thread.

How do I upload a file?

Click Share a File under Participate in the main navigation, or click Create New Library Entry on any community landing page. To upload a document, follow these steps:

  • Create a title for your document and include a description (optional).
  • Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional).
  • Choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material).
  • Click Next to upload your file.
  • Click Next to add to the file’s description and/or add tags to your file.
  • Click Finish to post your library entry.

What kind of files can I upload?

The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

What are the “tags” for?

Tags are great way to organize and categorize content. Tags can be applied to blogs, library entries, events, and glossary terms. Tagged items are prioritized in the search results.